Privacy Policy

1. Information we collect

Information you provide to us

• Account information: your name, email address, phone number, and password when you register for an account.
• Payment information: billing details processed securely through our third-party payment provider. You provide payment details directly to them, not to us.
• Communications: messages you send to our support or sales team via email, WhatsApp, or any other channel, and any feedback you provide.
• User-generated content: posts, comments, benefits, and other content you share with other students within the SOK Academy platform.

Information collected automatically

• Usage data: course progress, quiz and exam results, completion rates, and learning activity within the platform.
• Authentication cookies: we use cookies to maintain your login session and keep you signed in.
• Advertising data: if you arrive at our platform through an advertisement, third-party advertising services such as Google Ads may collect data related to that interaction in accordance with their own privacy policies.

2. How we use your information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our educational platform and Services.
• To process payments and manage your subscription or purchases.
• To track your learning progress and deliver course content.
• To enable social features, including the ability to share benefits and posts with other students on the platform.
• To communicate with you about your account, courses, and platform updates.
• To send you newsletters and promotional content via email. You can opt out at any time.
• To contact you via phone or messaging, such as WhatsApp, regarding our services and offerings.
• To improve our platform, content, and user experience.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations.

3. How we share your information

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our platform.

• Payment processors: to securely handle transactions and billing on our behalf.
• Cloud hosting providers: to store and serve our platform and your data securely.
• Email service providers: to deliver newsletters, course updates, and account notifications.
• Advertising services: third-party advertising platforms such as Google Ads may receive data related to ad interactions, subject to their own privacy policies.

All third-party providers

All third-party providers are contractually required to protect your data and may only use it for the specific services they provide to us.

We may also disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, safety, or property of SOK Academy, our users, or the public.

4. Social features and shared content

Our platform includes social features that allow students to share benefits, posts, and other content with one another within the SOK Academy platform. Any content you share through these features may be visible to other registered users of the platform.

Please exercise caution when sharing personal information through social features. We are not responsible for the actions of other users who may view or use content you have shared within the platform.

5. Communications and marketing

When you sign up for SOK Academy, you may receive communications from us including:

• Email newsletters with course updates, new content, and educational resources.
• Phone or messaging communications, such as WhatsApp, from our team about our services and offerings.

Marketing preferences

You can opt out of marketing emails at any time by clicking the unsubscribe link included in every email. To opt out of phone or messaging communications, you may contact us directly and we will remove you from our contact list.

Even if you opt out of marketing communications, we may still send you transactional messages related to your account, such as payment confirmations, subscription renewals, and important service updates.

6. Cookies

We use cookies on our platform for the following purposes:

• Authentication: to maintain your login session and keep you signed in as you navigate the platform.

Cookie controls

We do not use cookies to track your browsing behaviour across our platform. However, third-party advertising services such as Google Ads may set their own cookies when you interact with our advertisements. These cookies are governed by the respective third party’s privacy policy, not ours.

You can control cookies through your browser settings. Disabling authentication cookies may prevent you from staying signed in to the platform.

7. Data storage and security

Your data is stored on secure, encrypted cloud infrastructure. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

These measures include encrypted data transmission (SSL/TLS) and secure access controls. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, unless we are required to retain it for legal, accounting, or regulatory purposes.

9. Your rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct any inaccurate or incomplete information.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Opt out: unsubscribe from marketing emails and messaging communications at any time.

Exercising your rights

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

10. Children’s privacy

In accordance with our Terms and Conditions, users accessing the Services must be at least thirteen (13) years of age. Users registering for the Services must be at least eighteen (18) years of age, or must have verifiable consent and ongoing supervision from a parent or legal guardian.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without appropriate consent, we will take steps to delete that information promptly.

11. International users

SOK Academy is operated from Kuwait and serves users globally. If you are accessing our platform from outside Kuwait, please be aware that your information may be transferred to, stored, and processed in jurisdictions where our servers and service providers are located. By using the Services, you consent to such transfers.

We take steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of those changes.