السلام عليكم ورحمة الله وبركاته أحسن الله إليكم When I lower my gaze and I am speaking to a woman, I look beside her head but I don't know how her face in reality actually looks like. Is this correct?

Ustadh AbdulAziz al-Haqqan

Yeah, you can avoid looking at her altogether. You can look to the side or something like that.